refund policy

Our return policy

To return a product, your items must meet the following conditions:

- Return within 14 days from the delivery date

- Be in the original, unused and unaltered condition

- Return with original packaging

- The sender address of the return must be the same as the order address

- The applicable return shipping costs are borne by the customer

Return address:
Michelle Inci
Blankenstrasse. 16b
28876 Oyten

The refund can up to 7 working days last

RIGHT OF WITHDRAWAL

YOU CAN CANCEL YOUR CONTRACT WITHIN 14 DAYS WITHOUT STATING REASONS BY RETURNING THE ITEM. THE PERIOD BEGINS UPON RECEIPT OF THIS INSTRUCTION IN TEXT FORM, BUT NOT BEFORE RECEIPT OF THE GOODS BY THE RECIPIENT (IN THE RECURRING DELIVERY OF SIMILAR GOODS, NOT BEFORE RECEIPT OF THE FIRST PARTIAL DELIVERY) AND ALSO NOT BEFORE FULFILLING OUR INFORMATION OBLIGATIONS PURSUANT TO ARTICLE 246 § 2 IN VERB INDITION WITH § 1 PARAGRAPH 1 AND 2 EGBGB AND OUR OBLIGATIONS PURSUANT TO § 312G PARAGRAPH 1 SENTENCE 1 BGB IN CONNECTION WITH ARTICLE 246 § 3 EGBGB. TO KEEP THE CANCELLATION PERIOD, TIMELY SENDING OF THE CANCELLATION OR THE ITEM IS SUFFICIENT.

PLEASE SEND THE ITEMS BACK IN A RESELLABLE CONDITION SO THAT WE CAN ACCEPT YOUR RETURN AND RESELL TO OTHER CUSTOMERS. ALL ITEMS MUST BE RETURNED CLEAN, SEALED AND UNCRUSTED. IN THE CASE OF A SIZE OR ITEM EXCHANGE, WE WILL COVER THE RESULTING SHIPPING COSTS.

YOUR ITEMS MUST BE WITHOUT TRACES OF USE, IN UNDAMAGED PACKAGING INCL. TO BE SENT BACK WITH A COMPLETED DELIVERY NOTE. (WE DO NOT COVER RETURN COSTS)

IF THE RETURNED MERCHANDISE IS NOT RETURNED IN A PROPER CONDITION, WE RESERVE THE RIGHT TO CHARGE A REPRODUCTION FEE. THIS APPLIES TO CRUMPED, CRUSHED MERCHANDISE AND CUT OR TORN POLYBAGS.

YOU CAN ALWAYS VIEW THE STATUS OF YOUR SHIPMENT BY YOUR SHIPPING COMPANY TRACKING NUMBER.



CONSEQUENCES OF CANCELLATION

IN THE CASE OF AN EFFECTIVE CANCELLATION, THE SERVICES RECEIVED BY BOTH PARTIES SHALL BE RETURNED AND, IF APPLICABLE. RELEASE BENEFIT (E.G. INTEREST). IF YOU CANNOT RETURN OR RETURN TO US THE SERVICE RECEIVED AND USES (E.G. BENEFITS OF USE) OR PARTIALLY OF THE SERVICE RECEIVED OR ONLY IN A DETERRATE CONDITION, YOU MUST PROVIDE US COMPENSATION TO THIS EXTENT. YOU ONLY HAVE TO PAY COMPENSATION FOR THE DEGRADATION OF THE ITEM AND FOR ANY USE INCURRED, IF THE USE OR THE DEGRADATION IS DUE TO HANDLING OF THE ITEM THAT GOES BEYOND THE TESTING OF THE PROPERTIES AND FUNCTIONING. “TESTING THE CHARACTERISTICS AND FUNCTIONING” MEANS THE TESTING AND TRYING OUT OF THE RESPECTIVE GOODS, AS IS POSSIBLE AND USUAL IN A STORE. TRANSPORTABLE ITEMS ARE TO BE RETURNED AT OUR RISK. YOU HAVE TO BEAR THE REGULAR COSTS OF THE RETURN IF THE GOODS DELIVERED MATCH THE ORDER. ITEMS THAT CANNOT BE SHIPPED WILL BE PICKED UP FROM YOU. OBLIGATIONS TO REFUND PAYMENTS MUST BE MADE WITHIN 14 DAYS. THE PERIOD BEGINS FOR YOU WITH THE SENDING OF YOUR CANCELLATION OR THE ITEM, FOR US WITH THE RECEIPT OF IT.